Refund Policy
Last Updated: May 2026
At QB Care, we are committed to providing high-quality bookkeeping, payroll, operational, and business support services. Customer satisfaction is important to us, and we aim to handle all refund requests fairly and professionally.
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1. Customer Satisfaction Commitment
We strive to ensure every client receives professional and reliable service.
If you are not satisfied with our services, you may request a full refund at any time before substantial service completion.
Our team reviews all refund requests individually and works toward a fair resolution as quickly as possible.
2. Refund Eligibility
You may be eligible for a refund if:
– You are not satisfied with the services provided
– Your request is submitted before substantial service completion
– There has been a billing or processing error
– Services were not delivered as agreed
– Duplicate payments were made accidentally
Refund requests are evaluated based on service activity, deliverables provided, and account history.
3. Non-Eligible Situations
Refunds may not be approved if:
– Substantial services or deliverables have already been completed
– The request involves completed custom work or finalized deliverables
– The issue results from inaccurate information provided by the client
– The request violates our Terms & Conditions or service agreement
However, we still aim to work with clients in good faith and may offer resolutions on a case-by-case basis.
4. How to Request a Refund
To request a refund, please contact our support team with the following information:
– Full name
– Invoice number
– Payment date
– Reason for the request
Please send refund requests to:
support@qb-care.com
Our support team may request additional details to help review your request properly.
5. Refund Processing Time
Approved refunds are generally processed within 5–7 business days.
Depending on your payment provider or bank, it may take additional time for the funds to appear in your account.
Refunds are typically returned to the original payment method used during purchase.
6. Third-Party Fees
Certain third-party fees, software subscriptions, bank charges, or external service costs may be non-refundable if already incurred during service delivery.
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7. Chargebacks & Payment Disputes
We encourage clients to contact us directly before initiating a payment dispute or chargeback.
Our support team is committed to resolving issues quickly and professionally whenever possible.
Unauthorized or fraudulent chargebacks may result in service suspension and additional review.
8. Independent Service Provider Notice
QB Care is an independent bookkeeping and business support service provider operated by Quantum Business Care LLC.
We are not affiliated with, endorsed by, or associated with Intuit Inc., QuickBooks, or any of their products or services. All trademarks belong to their respective owners.
9. Contact Information
QB Care
Operated by Quantum Business Care LLC
Website: qb-care.com
Email: support@qb-care.com
Support Availability: 24/7
If you have any questions regarding this Refund Policy, please contact our support team directly.